SHIPPINGS AND RETURNS
Please ensure that all shipping information is correctly completed and that a working telephone number is provided to avoid any delays. All orders received before 12 pm will be processed and dispatched within 24 hours.
Free domestic and international shippings are offered on all orders over £150.
DOMESTIC (UK) SHIPMENTS
Orders under £150 will be charged £4.45 per shipment and will usually be received within 2 to 3 working days. Next Day Special Delivery by 1pm is available and will be charged between £6.45 and £7.25.
Orders under £150 will be charged between £8.20 and £8.70 per shipment and will usually be received within 3 to 5 working days.
For any orders to destinations outside of the EU the recipient is liable for any and all import duties, customs and local sales taxes levied by the country that you are shipping to.
Orders under £150 will be charged between £8.80 and £10.05 per shipment and will usually be received within 5 to 7 working days.
Please contact firstname.lastname@example.org stating the reason for the return, and we will provide a return address.
We will honour an exchange or a refund within 14 days post-reception of the product and refund the cost of purchase only. As part of the terms of return all product should be returned in original condition and all original packaging. Damage to the product will annul all rights of return.
We strongly advise that all goods be returned via a recorded method of delivery. We will not take on any responsibility for any items that do not reach us and you will remain billed for lost items. All return costs are absorbed by the consumer unless a rare and unfortunate error was made by us.
Orders made from December 1st will have until Tuesday the 3rd of January to return an item for exchange or refund.
Our products are hand woven from natural fibers. Any variations in weave or texture are inherent characteristics of the fabric. All hand embellishments and finishings may have slight variations. Please handle with care.